Nexthink

The enterprise IT Service Management landscape has changed beyond recognition over the past few years. With a growing number of different devices now connected to the infrastructure and a growing number and variety of applications being used for both business and personal purposes, the once clearly defined catalog of IT services are becoming blurred as the help desk and back-line support resources are being asked to support increasingly diverse devices and applications.

Fortunately, there is a new category of IT software products that when used with traditional PCLM and MDM products will help IT departments improve detection of known and unknown problems. Industry analysts, such as Gartner and Forrester, have named the product segment IT Operations Analytics (ITOA). ITOA is an approach whereby software is used to gather vast amounts of availability, performance, security, and other types of data and then attempts to filter out the “noise” to discover significant complex patterns within the data. Many of products making up this new segment of IT software rely on traditional paradigms regarding the monitoring and gathering of data. The traditional method is to set up monitoring systems, define what you are looking for, and establish parameters or thresholds to govern notification. The problem with the products that use the traditional paradigm is they requires significant work to set up, you have to know exactly what you are looking for to configure them correctly, and they fail to gather or consider data relating to the end-user experience.

If systems management monitoring takes care of servers, Nexthink presents you all you need to know about the end-user side of the coin. Nexthink sits apart from the nuts and bolts of Service Management tooling, but offers guidance to analysts to help expedite resolution with real-time End-user IT Analytics, integrated into major ITSM tools to significantly reduce problem diagnosis times. Ros Satar Managing Director & Principal Consultant, RFS Informative Solutions Ltd

Nexthink’s unique, real-time, ITOA approach - called IT Security Analytics - represents a new and innovative form of analytics that sets Nexthink apart from competitors and addresses the problems found in the traditional paradigm.

Nexthink End-user IT Analytics gathers and analyzes data from the perspective of the end-user. This means Nexthink can see the user, the device, the processes running on the device, and correlate this data with knowledge of the network services, resources, latency, and other factors, amounting to the most complete IT service analysis available.

Not sure what to look for - Nexthink uses patented self-learning technology and visualizations which allows Nexthink to see and interpret data that no other products see. Our IT Security Analytics is simple to install and will guide you to the area’s in your environment that are of greatest risk for threats and problems. This will allow you to better manage IT services and deliver more business value
to your organization. Nexthink’s approach has resulted in Nexthink being named a Gartner Cool Vendor in ITOA.